FAQ

Should I Sign Up For An Account

Having an account opens a wealth of opportunities on the site. It lets you access your order History and more. With an account, you can start receiving exclusive offers for discounts, sales, and other promotions.

Checking My Order Status

Go to the Log-in and you will see all your info. things like: My Details, My Wishlist, Logout and My Order History. Select My Order History to see the status.

What Is My Wishlist

My Favorites is simply a convenient place to store items you find interesting but don’t want to purchase just yet. Once you sign up for an account, You can start using your My Wishlist.

How To Measure Yourself

Size Overview

How to measure yourself
Use a flexible measuring tape or string and a ruler to measure your body.

A. Measure your Chest/Bust
Take this measurement around the fullest part of your chest/bust
take this measurement under your arms.

B. Measure your Waist
Take this measurement around your waist – keep the measuring
tape or string a bit loose.

C. Measure your Lower Waist
Take this measurement around the fullest part of your hips/Lower Waist
take this measurement at the top of your leg.

D. Measure Your Inseam
Take this measurement from a pair of pants that fit you by laying them flat and
measuring the distance between the crotch and leg opening – most pants/denim has only on inseam length.

FAQ

Type Of Credit Cards

PayPal We are 100% Verified Member of PayPal

We use PayPal because it is secure and accepts payment from many credit cards. The complete transaction is handled by the PayPal secure server system. PayPal is responsible for handling the credit card and other payment details. If you have not purchased anything through PayPal before, you will be able to register with PayPal, or you may purchase by credit card without registering. This payment will show up on your statement as
(XXX Media)

Shipping Charges

Standard Shipping Charges USA Only?
From:	Cost:
$0-$25	$13.99
$26-$99	$15.99
$100-$150	$18.99
$150-$300	$27.99
$300-And Up	$39.99
Note: Extra Shipping charges will apply base on the weight of the item(s) over 18LB to 400LB and will be added to the standard base shipping cost.
From:	Cost:
20LB-29LB	$15.99
30LB-39LB	$38.99
40LB-59LB	$48.99
60LB-89LB	$59.99
90LB-199LB	$89.99
200LB-400LB	$120.99

When Will My Order Ship

All orders and tracking numbers will be sent by Paypal or us, you will get an e-mail with your tracking number within 2-3 days. Your shipping charges are based on the value of your order so you always will know what your shipping expenses are.

How Orders Are Packaged

All orders are packaged discreetly in unmarked envelopes or boxes with only our address on the mailing label.

Personal Information

We value your privacy and will not sell your personal information to other companies. There are times, however, when we might share some of your information with shipping, credit-card processing, and other third-party companies to improve customer service and satisfaction.

Service Hours

Customer Service Hours Our Customer Service Representatives are available to assist you from the hours of (Monday-Friday 10 AM To 6 PM ET) (Saturday 10 AM To 3 PM ET) (Sunday- Closed) But as always we are here to answer all your e-mails. Just send us an e-mail and we will get right back to you within 24hr.

Return Policy

If you become dissatisfied with an item for any reason whatsoever during the first 7 days of ownership, then you can return the item to us for a replacement, an alternate selection or a full refund. All returns must go through the RMA process.

RMA Return Form

Return Policy
When returning your package/s please include:

The packing slip
A note telling us what the problem was
A note stating whether you would like a refund or an exchange for another item.

Refunds/Exchange for malfunctioned items

All items must be returned within 7 days of receipt for a refund, exchange or credit.
Items returned without original packaging will NOT be refunded.
Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.
Credit card refunds will appear on your statement within 1-2 billing cycles or, in the case of online banking, should appear in your account within 10 business days.

Returning Sex Toys

We cannot accept packages that are opened or show evident signs of use or tampering.
Oils and lubricants may not be exchanged
In order to receive an exchange item, please send the item back to the address shown on the return label and include a letter stating what was found wrong with the item.
We are not responsible for shipping charges for exchange items sent back to our warehouse.
Items returned for malfunction exchange will be shipped out via USPS at no extra charge to the customer.